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Refund & Cancellation

CHANGES OR CANCELLATIONS 

You can change or cancel your lodging booking either online under your Reservations when signed into your HOTEL ALTERNATE.COM account, or by calling our customer services number. 

 

You can change your, bed type, smoking preference, special requests, accessibility options, room type, number of guests and travel dates at charge decided by HOTEL ALTERNATE.COM, at its sole discretion, from booking to booking. Lodging suppliers may impose other change and/or cancellation fees.  Charges vary by reservation, so please review your confirmation email for details.

 

These terms and conditions may not be changed by any unauthorized person, including employees of HOTEL ALTERNATE.COM.

 

You agree to pay any supplier required cancellation or change fees that you incur. In limited cases, some accommodation do not permit changes to or cancellations of reservations after they are made, as indicated in the rules and restrictions for the  reservation. You agree to abide by the terms and conditions imposed with respect to your prepaid hotel reservations.

 

ACCEPTABLE PAYMENT METHODS 

By booking with HOTEL ALTERNATE.COM, you authorize HOTEL ALTERNATE.COM and its agents to transact with your bank or other payment gateways on your behalf to obtain the necessary information required to process payment, confirm payment, resolve inquiries and billing disputes, and/or as otherwise required to manage the booking.

 

We accept the following payment methods: (i) Credit Cards with MasterCard or Visa branding (ii) International Debit Cards with Visa or MasterCard branding which your issuer allows you to use to make purchases online; (iii) Net Banking Payment; (iv) Indian Bank Debit Cards issued by an Indian bank; and (v) American Express Card. You will not be asked to provide your online banking user name or password to HOTEL ALTERNATE.COM (“Account Access Data”). HOTEL ALTERNATE.COM does not want any information regarding your Account Access Data and you agree not to provide us with your Account Access Data.

 

Credit Card

i. Credit cards with MasterCard or Visa branding may be used when booking online or by phone through our call centers. 

ii. Your bank or card issuer may require the account holder or the person legally authorized to act on behalf of the cardholder to authenticate and approve the payment. 

iii. The recording and billing of account activity on your credit card is handled solely by your card issuer. 

 

International Debit Card:

i) International debit cards may be used when online booking or by phone through our call centers, provided your card issuer permits use of a debit card for online or phone transactions. 

ii) Your bank or card issuer may require the account holder or the person legally authorized to act on behalf of the cardholder to authenticate and approve the payment. 

iii) Once payment has been authorized it may appear in your account activity within a few days; however, the length of time required for the deduction of funds and recording of account activity is determined by your bank or card issuer.